Short Answer
Yes. You can request a refund of your Evaluation Program fee if you haven’t placed any trades on the account and your request is submitted within 14 days of purchase. Note that crypto purchases under $10 cannot be refunded.
Refund Eligibility
Your Evaluation Program fee is eligible for a refund if:
No trades have been placed on the Evaluation account.
Your refund request is submitted within 14 days of the purchase date.
Once a trade has been placed, or the 14-day window has passed, the fee is no longer refundable.
Please note: Evaluation Programs purchased with cryptocurrency for an amount under $10 cannot be refunded, as crypto refunds below this amount cannot be processed.
How to Request a Refund
Submit a Support Ticket directly from your FundingRock Dashboard, or
Email the FundingRock Support Team.
Approved refunds are processed within 14 days of approval.
Program-Specific Fee Refunds
Some Evaluation Programs include a challenge fee refund paid at a Reward milestone on the Simulated Funded Account. That refund is a program feature and is separate from this policy, see your program guide for details.
Important
Refunds are only available if no trades have been placed.
Requests must be submitted within 14 days of purchase.
Evaluation Programs purchased with cryptocurrency for under $10 are not refundable.
Approved refunds are processed within 14 days of approval.
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