Short Answer
If you need assistance, you can contact the FundingRock Support Team through Live Chat, email, or by submitting a Support Ticket from your FundingRock Dashboard.
Contact Methods
Live Chat
For the fastest response, use the Live Chat available on the FundingRock website or within your FundingRock Dashboard.
You can contact us at [email protected].
Please include a clear description of your issue so we can assist you as efficiently as possible.
Support Ticket
For account-specific requests, such as Reward Requests or refund inquiries, you can submit a Support Ticket directly from your FundingRock Dashboard.
Before Contacting Support
To help us investigate your request more quickly, please include:
Your registered email address.
Your account ID (if applicable).
The Evaluation Program or Simulated Funded Account involved.
A clear description of the issue.
Screenshots or screen recordings, if available.
Tips for Faster Support
Use the email address associated with your FundingRock account.
For trading platform issues, specify whether you’re using TradeLocker or cTrader.
For Reward-related inquiries, include your Reward Request date and any relevant details.
Important
Please avoid submitting multiple tickets for the same issue, as this may delay our response.
Our Support Team may request additional information to verify account ownership before assisting with account-specific requests.
Continue Your Journey
Next recommended article