Short Answer
If you can’t place a trade, it’s usually due to market availability, insufficient margin, incorrect order settings, or account restrictions. Review the checks below before contacting Support.
Common Reasons You Can’t Place a Trade
The Market Is Closed
Some instruments are only available during specific trading hours.
If the market is closed, you’ll need to wait until it reopens before placing a trade.
Insufficient Margin
If you don’t have enough available margin to open your position, your order may be rejected.
Consider reducing your position size or reviewing your available margin before trying again.
Invalid Position Size
The volume you’ve entered may be below or above the instrument’s allowed limits.
Check your position size and try again.
Incorrect Order Parameters
Verify that your order details are correct, including:
Instrument
Order type
Position size
Stop Loss and Take Profit (if applicable)
Connectivity Issues
A poor or unstable internet connection may prevent your order from being submitted.
Check your connection and try again.
Platform or Server Issues
Temporary platform maintenance or server interruptions may affect order execution.
If you suspect this is the case, wait a few minutes and try again.
Account Restrictions
In some situations, trading may be temporarily restricted while your account is being reviewed or before it has been fully activated.
If you believe this applies to your account, please contact the FundingRock Support Team.
Before Contacting Support
Please have the following information available:
Registered email address.
Trading platform (TradeLocker or cTrader).
Account number.
Instrument you attempted to trade.
Date and time of the issue.
A screenshot or screen recording of the error message, if available.
Providing this information will help our Support Team investigate your issue more efficiently.
Important
Most trading issues can be resolved by reviewing your order details and account status.
Always ensure you’re trading on the correct account and using the correct platform.
If the problem persists after completing the checks above, please contact the FundingRock Support Team.
Continue Your Journey
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